Returns & Exchanges

At Alleyoop, we want you to love your beauty routine, which is why we offer a 30-day window for returns and exchanges on all products. If a shade isn't perfect or a formula doesn't fit your skin, we're here to make it right with a hassle-free process.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase.

2

Choose Your Resolution

Select whether you would like to exchange your item for a different shade or receive a refund to your original payment method.

3

Print & Pack

Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive back safely.

4

Drop Off & Relax

Drop your package at any authorized carrier location; once received, we will process your refund or ship your new beauty favorites within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing